You can place an order with us in four ways:

• Via WhatsApp: text us on +919117191141
• By phone call: call us on +919117191141
• Email: reach out on connect@wearenoform.com
• In person via our catalogue at our flagship store, in Surat: Noform Experience Centre

For more in-depth specifications, please reach out to us and we will be happy to share the product sheet.

It is the customer's responsibility to ensure that the furniture fits within their space, including through entryways, corridors, stairways, and lifts. We encourage you to carefully study the dimensions on the product page before placing an order. Returns or refunds are not provided for furniture that does not fit. You can also check how to measure your space video here. 

To ensure no steps are missed, please refer to the checklist here.

Yes, we offer complimentary design consultations. Our design stylists will assist you in exploring options for your space and help you visualise how a product will look in your home. Consultations are available online as well as at our flagship and partner store locations.

Our products are designed and curated based on extensive market research and years of experience from our sister brand. We offer a thoughtfully selected range of colours and sizes. For specific size or finish requirements, we are open to discussing customisation options for institutional or high-volume orders. 

For more bespoke or fully customised requirements, we invite you to explore our sister brand, Maanavi Homes.

Our pricing is already competitive for the design quality we offer. For institutional or high-volume orders, pricing may vary depending on the product, finish, and quantity. Please get in touch with us to discuss.

We do not offer gift wrapping at this time.

In the unlikely event that a product becomes unavailable after payment is received, we will issue a full refund to the original payment source or offer a replacement product, whichever you prefer.

Yes. You may enter your GST number at checkout to have the invoice raised in your company's name.

We endeavour to keep product specifications as consistent as possible. However, as our furniture is handcrafted, there may be subtle variations from one production batch to another, particularly in colour, grain, and texture. We recommend ordering all required pieces together to ensure the closest possible match.

We provide a GST-compliant invoice for all purchases. Input tax credit eligibility is subject to the applicable GST categorisation and is available for business-to-business orders only. Please note that we do not alter the furniture categorisation on invoices, and items will not be listed as office furniture or under any other alternate category. We recommend consulting your tax advisor for guidance.

We take great care to represent our products as accurately as possible. However, as all our pieces are handcrafted, minor variations are inherent to the process. Colours, fabrics, and finishes may also vary slightly from how they appear on screen. 

To view our fabric and material library in person, we welcome you to visit our flagship store in Surat. 

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Noform products carry a 3-year warranty comprising: 3-Year Limited Manufacturing Warranty, against defects in materials and workmanship (excluding covers and handles, if present). We will repair or replace the product at our discretion.

• Manufacturing defects in materials or workmanship, such as cracks, splits, or warping of wood, not caused by external factors.
• Structural integrity issues, including joints, frames, and overall stability.
• Finish and coating, peeling, blistering, or significant fading under normal use conditions.
• Hardware and components (hinges, screws, brackets) are failing due to manufacturing defects

• Normal softening or sagging of cushions less than 1 inch (2.5 cm).
• Loss of resilience in springs, webbing, or internal support systems.
• Natural hairline cracks in wood less than 10 cm in length, arising from seasonal or humidity changes.
• Handcrafted imperfections, minor knots, colour variations, or surface inconsistencies inherent to natural materials.
• Borer or fungus infestation caused by prolonged exposure to humidity or damp conditions.
• Products purchased on an 'as seen and liked' basis from an exhibition or discounted sales.
• Cuts, scratches, or damage from accidents, impacts, or negligence.
• Natural fading or wear of fabrics, leather, and cushion cores over time.
• Damage from improper installation, third-party assembly, or modifications.
• Damage from water exposure, direct sunlight, or improper storage.
• Breakage of glass, mirror, or stone tops after delivery

Please photograph the product clearly showing the issue and email: connect@wearenoform.com. Please mention your order ID in the subject. We will assess the claim and advise on the next steps.

Our customer care team will assess the feasibility of repair and provide you with an estimated cost.

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GST rates vary by product category. As per the current GST schedule, an 18% GST rate applies to all furniture and leather goods.

EMI options are currently unavailable. However, we are actively working towards introducing this facility in the future.

Production commences upon receipt of 100% of the total order value.

We accept cash payments of up to ₹2,00,000 at our in-house store, subject to PAN card verification. Cheques, UPI, and bank transfers, including NEFT and RTGS, are also accepted as valid forms of payment.

As our products are crafted after confirmation, modifications are generally not possible once an order is confirmed. You may contact us to check if any changes are feasible; however, this should be considered unlikely. If a change is accommodated, it may result in revised pricing and timelines.

The listed price includes the manufacturing and fabric cost, along with installation cost, only if there is access to the service list and the furniture fits in the lift or with the help of labour until the 2nd floor.

Orders cannot be cancelled for a refund. We do not offer monetary refunds. 

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A return request may be raised within 2 days of delivery, and only in the following cases: 

• The product has a structural defect, or 
• The wrong product has been delivered 

Returns will not be accepted for any other reason, including a change of preference or products that do not fit the space, entryway, stairway, or lift. In case there is a problem, our team will first try to fix it on site.

Please photograph the product clearly and email the images to connect@wearenoform.com. Please mention your order ID in the subject. We will investigate and guide you through the process.

Orders that have already been dispatched cannot be cancelled. If you refuse delivery of a dispatched order, any advance payments made will be forfeited.

We do not offer cash refunds. In the event of a valid cancellation or return, we will issue a store credit (credit note) equivalent to 100% of the paid amount. Credit notes have a one-year expiry date.

Store credit will be processed once the returned product has been received at our warehouse and assessed by our team. Issuance typically takes 15-20 working days once received. 

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Shipping charges will be applicable as per actuals for all serviceable PIN codes. For locations outside our standard serviceable area, please contact us, and our team will assist you with the applicable shipping estimate.

Access-related costs, such as staircase handling, special labour, window loading, or any additional handling required at the delivery location, are charged as per actuals.

We typically dispatch orders from our central warehouse within 45–60 working days from the date of order confirmation. However, timelines may vary during high-volume periods, festive seasons, material shortages, production delays, logistics disruptions, labour constraints, or other unforeseen circumstances beyond our control. For orders involving multiple pieces, the dispatch timeline may vary depending on the quantity, product type, and production schedule. We recommend keeping an additional buffer of 15–20 days, especially during high-volume periods or peak seasons.

Shipping time is typically 2–10 working days from dispatch, depending on your destination pin code, and may vary.

The estimated delivery timeline will be communicated to you at the time of order confirmation, based on your delivery PIN code, product availability, and logistics feasibility. Any changes in the expected delivery date would be communicated promptly.

Once an order is confirmed, the delivery address cannot be changed. However, please reach out to our team as soon as possible and we will do our best to accommodate your request at additional cost if the order has not yet been dispatched.

We partner with reputed logistics providers to ensure safe and timely delivery. Requests for specific courier companies or for combining our deliveries with other shipments cannot be accommodated.

We may hold your order at our warehouse for up to 15–20 days from the date it is ready for dispatch, subject to storage availability. Beyond this period, a demurrage/storage charge of 2% per week will be applicable.

Yes, we deliver to your doorstep, provided your building has a service lift of adequate size to accommodate the furniture.

Yes, for multi-product orders, we generally aim to deliver all items together in a single shipment. However, if there is any delay from our end for one or more products, we may dispatch the available items separately in multiple shipments to avoid unnecessary delay. If you would prefer all your products to be delivered together in one shipment, please contact our customer care team, and we will be happy to assist you accordingly.

If your building does not have a service lift, we kindly request that you arrange suitable labour to carry the furniture through the staircase or any other available access route. Our delivery rates only include delivery via service lift and via labor up to the 2nd floor. For higher floors, labour charges are extra as per actuals. Wherever possible, we will be happy to assist by coordinating additional manpower at an extra charge. However, this will be subject to availability at the delivery location and cannot be guaranteed in every case. We also request that you check the staircase, passage, doorway, lift, and turning-space dimensions before placing your order. Please note that the packed product size may be larger than the actual product size due to protective packaging used for safe transit. If the stairway, passage, doorway, or any access route is narrow or unsuitable for the product, please inform us at the time of placing the order so that we can guide you better. In case this is not communicated in advance, Noform will not be liable for any damage that may occur while moving the product through restricted access areas. 

You can also check how to measure your space video here. 

To ensure no steps are missed, please refer to the checklist here.

Our delivery partner will try to contact you before attempting to deliver. The delivery will happen within 3 days of the decided delivery date. If it will be pushed to later due to the client’s unavailability, there will be a charge of Rs 10/ cft per day for warehousing.

Yes, our delivery partner will call you to schedule a delivery with you before attempting to deliver.

Where installation is required, the installation team will unbox the product at the time of installation. 

For products that do not require installation, we will arrange an open-box delivery. The delivery partner will place the product at the designated location shared by you at the time of delivery. We kindly request you to note that the delivery partner may not be able to move the product beyond the assigned location. For your reference and convenience, you may also record the unboxing of the product, if required.

We currently ship within India only. For large institutional or commercial orders, please contact us to discuss international shipping options.

We use multi-layer certified packaging to help minimise the risk of damage during transit. Minor damage to the outermost layer of packaging may occasionally occur during handling or transportation and does not necessarily indicate damage to the product itself. 

However, if you notice any visible damage to the packaging at the time of delivery, we kindly request you to report it immediately to our customer care team for further assistance.

Every product sheet clearly indicates whether installation is required.

Installation is provided free of charge for all products that require it.

Once your order has been delivered, we’ll call and schedule installation at your home within 24-48 hours based on availability.

Products that require installation must be opened only by our authorised service team. Opening such packaging yourself will void the warranty.

Installation is typically carried out the next working day after delivery. During high-volume periods, it may take 2–3 working days.

Installation typically takes between 30 and 240 minutes depending on the product.

Yes, our service team comes fully equipped with the necessary tools.

Please ensure that all furniture is placed in the room where it is intended to be installed. The service team will need adequate space to unpack and assemble the product safely.

Yes. Dismantling and re-installation requests are chargeable at actual cost. Please contact us for an estimate.

Our service team will remove all packaging material. If you would prefer the packaging to be left at a specific location, please let the team know at the time of installation.

Our service team is authorized to install products only in the designated room. They are not able to assist with lifting furniture between floors.