What are the shipping charges?

Shipping charges will be applicable as per actuals for all serviceable PIN codes. For locations outside our standard serviceable area, please contact us, and our team will assist you with the applicable shipping estimate.

What about the movement of pieces in the facility? 

Access-related costs, such as staircase handling, special labour, window loading, or any additional handling required at the delivery location, are charged as per actuals.

How long does dispatch take? 

We typically dispatch orders from our central warehouse within 45–60 working days from the date of order confirmation. However, timelines may vary during high-volume periods, festive seasons, material shortages, production delays, logistics disruptions, labour constraints, or other unforeseen circumstances beyond our control. For orders involving multiple pieces, the dispatch timeline may vary depending on the quantity, product type, and production schedule. We recommend keeping an additional buffer of 15–20 days, especially during high-volume periods or peak seasons. 

How long does shipping take after dispatch? 

Shipping time is typically 2–10 working days from dispatch, depending on your destination pin code, and may vary.

Can I check the estimated delivery date for my pin code?

The estimated delivery timeline will be communicated to you at the time of order confirmation, based on your delivery PIN code, product availability, and logistics feasibility. Any changes in the expected delivery date would be communicated promptly. 

Can I change my delivery address after placing an order? 

Once an order is confirmed, the delivery address cannot be changed. However, please reach out to our team as soon as possible and we will do our best to accommodate your request at additional cost if the order has not yet been dispatched. 

Can I request a specific courier company or combine shipments? 

We partner with reputed logistics providers to ensure safe and timely delivery. Requests for specific courier companies or for combining our deliveries with other shipments cannot be accommodated.

Can I defer my delivery to a later date? 

We may hold your order at our warehouse for up to 15–20 days from the date it is ready for dispatch, subject to storage availability. Beyond this period, a demurrage/storage charge of 2% per week will be applicable. 

Do you deliver to my doorstep?

Yes, we deliver to your doorstep, provided your building has a service lift of adequate size to accommodate the furniture. 

Will I receive all items in my order together? 

Yes, for multi-product orders, we generally aim to deliver all items together in a single shipment. However, if there is any delay from our end for one or more products, we may dispatch the available items separately in multiple shipments to avoid unnecessary delay. If you would prefer all your products to be delivered together in one shipment, please contact our customer care team, and we will be happy to assist you accordingly. 

What if my building does not have a service lift? 

If your building does not have a service lift, we kindly request that you arrange suitable labour to carry the furniture through the staircase or any other available access route. Our delivery rates only include delivery via service lift and via labor up to the 2nd floor. For higher floors, labour charges are extra as per actuals. Wherever possible, we will be happy to assist by coordinating additional manpower at an extra charge. However, this will be subject to availability at the delivery location and cannot be guaranteed in every case. We also request that you check the staircase, passage, doorway, lift, and turning-space dimensions before placing your order. Please note that the packed product size may be larger than the actual product size due to protective packaging used for safe transit. If the stairway, passage, doorway, or any access route is narrow or unsuitable for the product, please inform us at the time of placing the order so that we can guide you better. In case this is not communicated in advance, Noform will not be liable for any damage that may occur while moving the product through restricted access areas.  

You can also check how to measure your space video here.  To ensure no steps are missed, please refer to the checklist here.

What if I am not available at the time of delivery? 

Our delivery partner will try to contact you before attempting to deliver. The delivery will happen within 3 days of the decided delivery date. If it will be pushed to later due to the client’s unavailability, there will be a charge of Rs 10/ cft per day for warehousing.

Will the delivery team schedule a time with me in advance? 

Yes, our delivery partner will call you to schedule a delivery with you before attempting to deliver. 

What is the delivery and unboxing process?

Where installation is required, the installation team will unbox the product at the time of installation. 

For products that do not require installation, we will arrange an open-box delivery. The delivery partner will place the product at the designated location shared by you at the time of delivery. We kindly request you to note that the delivery partner may not be able to move the product beyond the assigned location. For your reference and convenience, you may also record the unboxing of the product, if required. 

Do you ship outside India? 

We currently ship within India only. For large institutional or commercial orders, please contact us to discuss international shipping options.

What if the packaging is damaged upon delivery? 

We use multi-layer certified packaging to help minimise the risk of damage during transit. Minor damage to the outermost layer of packaging may occasionally occur during handling or transportation and does not necessarily indicate damage to the product itself. 

However, if you notice any visible damage to the packaging at the time of delivery, we kindly request you to report it immediately to our customer care team for further assistance.