Installation

How do I know if my product requires installation?

Every product sheet clearly indicates whether installation is required.

Is installation charged separately?

Installation is provided free of charge for all products that require it.

How do I schedule installation?

Once your order has been delivered, we’ll call and schedule installation at your home within 24-48 hours based on availability.

Can I open the packaging before the installation team arrives?

Products that require installation must be opened only by our authorised service team. Opening such packaging yourself will void the warranty.

When will installation take place relative to delivery?

Installation is typically carried out the next working day after delivery. During high-volume periods, it may take 2–3 working days.

How long does installation take?

Installation typically takes between 30 and 240 minutes depending on the product.

Will the service team bring their own tools?

Yes, our service team comes fully equipped with the necessary tools.

What should I arrange before the installation team arrives?

Please ensure that all furniture is placed in the room where it is intended to be installed. The service team will need adequate space to unpack and assemble the product safely.

Is there a charge for dismantling and re-installation?

Yes. Dismantling and re-installation requests are chargeable at actual cost. Please contact us for an estimate.

What happens to the packaging after installation?

Our service team will remove all packaging material. If you would prefer the packaging to be left at a specific location, please let the team know at the time of installation.

Can the service team help move or lift furniture to a different floor?

Our service team is authorized to install products only in the designated room. They are not able to assist with lifting furniture between floors.